Refund and Return Policy

Return and Refund Policy

Cancellations & Refunds: At Grand Luxe Lighting we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).

If you have questions, please send an email to support@grandluxelighting.com or call us at 1-415-980-7871.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-415-980-7871, the chat in the bottom right, or email support@grandluxelighting.com any time.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include [names of any brands that are made custom].

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.

Order delays have proven to be unavoidable and outside of Grand Luxe Lighting's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Grand Luxe Lighting, you are acknowledging the following of the Exchange Agreement:

I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Grand Luxe Lighting within 24 hours of the product being delivered.
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@grandluxelighting.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Grand Luxe Lighting default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above.

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@grandluxelighting.com.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

BRAND BY BRAND

Robert Abbey: Exchanges & Returns

✔ Returns must be made within 30 days in original packaging.
✔ Initial shipping charges are non-refundable.
✔ 20% restocking fee applies to all authorized returns; return shipping is the customer’s responsibility.
✔ Unauthorized returns will be charged a 30% restocking fee.
✔ Refunds will be issued as a credit to your account.

Warranty & Damages

✔ Damages must be reported within 30 days of delivery to file a claim. No claims accepted after 30 days.
✔ 365-day limited warranty from the date of purchase covers defects in materials, workmanship, and wiring (including international rewiring).
✔ Warranty is void if damage occurs due to improper care, handling, maintenance, assembly, or installation.

Contact support@grandluxelighting.com for any questions.

Finesse Decor:

Limited Warranty Policy

Finesse Decor warrants that its products shall be free of any defects that are due to faulty materials or workmanship. Finesse Decor shall promptly correct such defects by repair or replacement, at its discretion, without charge. This limited warranty extends only to the original purchaser. Please note that any warranty services or questions must be accompanied by the original order number or order confirmation email. The order number serves as proof of purchase and must be retained. Finesse Decor will not offer any warranty service without this number. Finesse Decor warranty claims must also be presented with supporting documents, images or videos, and failure to comply with this process will result in an incomplete and/or denied claim.

Finesse Decor warrants products sold (and related parts) against defects in materials or workmanship from the original ship date, accordingly by product category:

LED Light Fixtures & Bulbs: 3-year manufacturer warranty - repair or replace (LED Edison bulbs, G9, G4, ceiling lights, wall lights, and lamps). E26 bulbs are not covered under this warranty.

Integrated LED Fixtures: 5-year manufacturer warranty - repair or replace (LED strips and integrated LED lights).

Accent Furniture and Decorative Items: 30-day manufacturer warranty - repair or replace. This includes accent chairs and tables, stools, sculptures, vases, wall art, and wall art.

During this period, Finesse Decor will repair or replace defective products or parts with new or reconditioned products or parts at Finesse Decor's discretion, without charge.

If the light is not functioning (not turning on, flashing, etc.) follow these steps:

Check the bulbs if applicable.
Check the power supply.
Ensure that fixture is properly connected, and has not been altered and or tampered with.

If that does not resolve the issue, please submit a video showing the appropriate checks being done. Please don't forget to include the purchase order number.

A video must always include the following:

The item being connected to the power source.
The bulbs being changed out if applicable.
The item not turning on, flashing etc.

Missing, Damaged and or Broken Parts

If a client has a light fixture that has missing, damaged or broken parts, we do not necessarily need to replace the entire fixture, we can replace the missing or defective parts. Finesse Decor can replace the following parts:

Crystals
Crystal strands
Drivers or power cords for lamps
Light bulbs
Rods/chrome & bubble
Lamp shades
Nuts and bolts
Finials
Miscellaneous parts

Except as provided below, Finesse Decor is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall Finesse Decor be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the product.

The warranty and remedies set forth are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Please be advised that if the lamp has been tampered with and or altered, the warranty has been voided. Examples are:

Drivers removed from the canopy of a chandelier.
Cables altered or cut.
Power cords cut.
Too much tension being placed on the power cables of chandeliers. Note: The metal lines are the only lines that should be ultra-tight, while the lines with the protective coating should have a bit of slack as they are the power cables.

Warranty Conditions

The Limited Warranty is subject to the following conditions:

This warranty extends only to products distributed and/or sold by Finesse Decor. It is effective only if the products are purchased and operated in the USA or Canada.
This warranty covers only normal use of the product. Finesse Decor shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized Finesse Decor representative; (iv) damages incurred through accidental, irresponsible or improper use.
You must retain your Order Confirmation email or other proof of purchase to receive warranty service.
You must provide an image or a video when making the warranty claim.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

Warranty Exclusions

Finesse Decor accepts no liability for problems caused by aftermarket modifications or additions to product.
Normal wear and tear is not covered by this warranty.
Finesse Decor is not responsible for giving any technical support concerning the installation or integration of any product.
This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse.
Finesse Decor will void any warranty claims for lighting fixtures that have had the wires cut.
Finesse Decor will not warrant any problems arising from an Act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising from additional devices added to complement any product/component bought at Finesse Decor.
Under no circumstances will Finesse Decor be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees.

How to File a Claim?

Please send your claim via email. Make sure to include your contact information, proof of purchase and supporting documents (photos and/or videos) of the issue. We will follow up with you in 1-2 business days. If you need assistance or have any questions, you may reach our customer service department during business hours by calling 954-744-8757

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.